Documentation

Chance2Brand has a transparent pricing model, divided into app costs, product costs, and shipping costs:
 

Shopify App Costs:

Product Costs*:

Shipping Costs*

You can import products into your store with the click of a button and start selling.

Before you start selling, you should carefully check your margins. Please consider the following points:

• All price indications in our app are net, so the respective applicable VAT must be added
• In addition to product costs, we charge shipping costs for delivering your products
• The gross margin is displayed in our tool. Make sure it covers taxes, shipping, and other costs.

After importing a product, you can edit it fully within your Shopify system:

• Our system does not synchronize product details, apart from stock, allowing you full control over editing within your Shopify system. 
• Please make sure not to change the SKU of the product, as this may lead to errors during order processing.
• Our system cannot process product variants, as orders are processed based on the parent SKU.
   

As long as you do not use a custom design, our standard design will be used for your customer orders. Our standard design is simple and does not include any branding or logos:

You can either upload a logo or replace the entire label design. 

The branding features are available when:

• You are at least subscribed to the "Starter" plan
• You have added the product to your Shopify store

Branding Feature 1: Logo Upload

• Select "Edit" for the desired product. An editing window will open.
• Go to the "Branding" tab
• Select Upload
• Upload your logo in the Logo Upload section
• You can upload your logo with any aspect ratio:
  • 1:1 results in a small logo on the product
  • 3:1 results in a medium-sized logo on the product
  • 2:1 results in a large logo on the product

• Our system adds the logo to our basic template and generates a main image with your logo on the product
• Go to the "Product Images" tab in the editing window to generate additional images.

Tip: You can also add a logo to multiple products at once. Simply select several products, choose the "Upload Logo" option, and click "Apply"

In the "Branding" tab of a product’s editing window, you will find links to logo generators from Canva and Looka. Here is a tutorial for the Canva Logo Generator

Branding Feature 2: New Label Design

Design Option 1: Canva (Recommended)

Open the editing window by clicking "Edit" on the desired product. Go to the "Branding" tab and select "Design". Choose "Canva" and you will be redirected to the Canva template. You can use Canva for free and create an attractive design in just a few minutes. Here is our tutorial.

Design Option 2: Use PDF Template, Illustrator Template (Adobe & Co)

Open the editing window by clicking "Edit" on the desired product. Go to the "Branding" tab and select "Design". Choose "PDF, AI" and the templates will be downloaded. You can professionally edit the templates with programs like Adobe Illustrator. 

Option 3: Hire Chance2Brand

You can inquire a design offer from us at any time. We will create a professional design according to your wishes in Canva or Adobe. 

Upload a Label Design

• Once you have completed a label design, you can upload it as a PDF file in the "Branding" tab.
• After uploading a branding, we will review it promptly and approve it. 
• If approval is not possible, the branding will receive a Rejected status. 
  • You can view the reason in the editing window under the "Branding" tab and adjust your label accordingly.

Our system automatically generates a product image once branding is approved. You can also create additional views of your product and lifestyle images. Follow these steps:

• Select "Edit" for the desired product.
• Go to the "Product Images" tab
• Select the desired images and then choose "Generate"
• The images will be generated within a few minutes
• You can transfer the generated images to your Shopify system using the "Sync" button
• You can download the generated images to your device using the "Download" button and use them freely

Sometimes you need multiple versions of a product, for example, to support different languages in various target countries or to address different target groups with customized branding (e.g., gender-specific variants). In such cases, you can easily duplicate and customize products:

• Go to the Products menu.
• Select the products you want to duplicate.
• Choose "Duplicate Products" from the action menu.
• Click Apply.

The duplicates will be created immediately. You can then import them into your Shopify system and apply a separate branding.

You have two options to sync orders between your Shopify system and ours:

• Fully automatic (default, recommended)
• On request only

Ideally, the system runs fully automatically. If you frequently make order changes, switch to "On request." This allows you to review and edit orders before submission. This is useful to:

• Check and correct addresses (e.g. add missing house number)
• Change or add items
• Run test orders without submission

You can find the setting in the Store Settings section:
https://chancetobrand.de/en/d/profile/plan

Please also note:

• Even with automatic processing, request fulfilment to ensure your customers receive a tracking number.
  • This can be automated via the "Automatically fulfill orders" option in your Shopify general settings.
• Add a valid credit card or PayPal account to your Chance2Brand account so orders can be automatically paid and processed.

You can view and manage all orders in your Chance2Brand account under the "Orders" section:

You can import orders from any platform via CSV/Excel:

• Go to the "Orders" section and select "Import Orders"
• Download the sample files and fill in the required fields with your order data
• Upload the file back into your Chance2Brand account
• The orders will then be automatically imported and processed at the usual speed

Track returns in the dashboard:

• Access the menu Products -> Return Stock
• You can track all returns received by us
• Sellable return stock is automatically and free of charge reused for new orders
• Via the manual order function you can also order unsellable returns (for example for inspection)
• The inspection, assignment and storage of the return is charged at €1.50 net per return shipment

Important additional information:

• You enter into contracts with your customers independently and consumers may have a statutory right of withdrawal against you
• You have no statutory right of withdrawal against us, as you obtain the goods from us commercially and personalized
• We do not assume transport risks to your customers: Please ensure that your customers always receive the tracking information and provide correct delivery addresses. We deliver with DHL and UPS to minimize delivery problems.
• We provide the tracking information in your Chance2Brand account
  • Please use the "Fulfilment Requests" option within your Shopify order so that the tracking info is additionally synchronized with your Shopify system and shared with your customers.
  • Ideally ask for phone number and email from your customers at checkout, we transmit this data to the carrier
• We will always do everything within our capabilities to find the best possible solution for you and your customers
• Please write to us about a quality problem via our contact form. We will contact you immediately with a solution proposal
• We currently do not provide return forms or labels
• Returns to our warehouse must be sufficiently franked

Here are some tips on how you can handle your customers' inquiries:

• For already opened dietary supplements there is no statutory right of withdrawal, you can decide for yourself how accommodating you want to be in such cases. Watch out for conspicuous customers who may try to abuse their legal rights.
• Retailers normally avoid physical returns and try to offer customers other solutions, such as free replacement deliveries, refunds or discounts. Exceptions are fraud attempts and high product values.
• You should under no circumstances resell already opened goods.
• You may be able to agree in your return policy that the customer bears the costs for the return.

We ensure that all products are kept in sufficient stock. Should a product become out of stock, this will be automatically synchronized with your shop via our app to prevent incorrect orders.

You can also find the following information in the product section of our app:

• Stock level indicator
  • Available: Sufficient items are in stock
  • Low stock: The stock will be sold out soon (We measure both our inventory and the sales rate)
  • Out of stock: No stock is available
  • Next delivery date: If available, you can see here when new goods will arrive

You can commission custom formulations at Chance2Brand. Through our network of certified and experienced production partners, we can realize almost any product in the dietary supplements sector.

You need:

• A PRO subscription
• At least 250 sales monthly on your account
  • Depending on product details, a deposit / advance payment is necessary

Log into your Chance2Brand account and select "Custom Formulations" in the "Products" section. Fill out the form completely. We will first conduct a feasibility analysis and get back to you within 5 business days with further details.

You can purchase samples at our wholesale price at any time:

• Select "Edit" for the desired product
• An editing window will open, switch to the "Order" tab
• Select the desired quantity and shipping address
• Product and shipping costs will be displayed to you (plus VAT)
• Select "Create order", the order will now be created, and your payment method will be charged
• Tip: You can also select multiple products and place a bulk order from the menu.
  • Select the desired products
  • Select "Create order" from the action menu
  • Here is the tutorial

Please make sure to provide a valid credit card/PayPal account under My Account > Order Processing. We only process paid orders.

Option 1: Cancel a Paid Subscription:

The subscription can be downgraded to the permanently free version. You can downgrade the subscription in the My Account section. The downgrade will take effect at the next possible date.

Option 2: Uninstall the Shopify App:

By uninstalling the Shopify app, all existing subscriptions will automatically be frozen until you reinstall the app.

The option to uninstall is located in the My Account section.

You can also switch your Chance2Brand account to a standalone version. This account type is designed for local businesses such as studios, shops, and practices, as well as users who do not need Shopify.

• No subscription fees, no minimum order quantities.
• Simply brand your products and order the desired quantity.

You can find this option in the "My Account" section of the app