Documentation

Chance2Brand enables users to sell premium supplements on demand. This means that you only purchase goods from us after your customer has ordered and paid through your store. We ship the goods within 24 hours on weekdays to your customers. From the Starter subscription plan, you can also add your own logo or create a complete label design, thus building your own brand.

Requirements to use our portal:

Costs:

Chance2Brand has a transparent pricing model, which consists of app costs, product costs, and shipping costs:
 

Shopify App Costs:

Product Costs*:

Shipping Costs*

App Features

Add Products to Shopify

You can import products into your store with the click of a button and start selling.

Margin Calculation

Before you start selling, you should carefully check your margins. Please consider the following points:

• All prices in our app are net, so the applicable VAT will be added
• In addition to product costs, we charge shipping costs for delivering your products
• The gross margin is shown in our tool. Make sure it covers taxes, shipping, and other costs.

Edit Products

Once you have imported a product, you can fully edit it in your Shopify system:

• Our system does not synchronize product details (except for stock levels), so you have full editing control within your Shopify system. 
• Please ensure that you do not change the SKU of the product, as this may cause errors during order processing.
• Our system cannot process product variants, as orders are processed based on the parent SKU.
   

Use Standard Design for Orders

Once you have added a product, it will be shipped to your customers with our standard design. You do not need to make any additional settings for this.
 

Use Custom Branding for Orders

You can either upload a logo or replace the entire label design.

The branding features are available when:

• You are at least on the "Starter" subscription plan
• You have added the product to your Shopify store

Branding Feature 1: Logo Upload

• Select "Edit" for the desired product. An editing window will open.
• Switch to the "Branding" tab
• Select "Upload"
• Upload your logo in the logo upload section
• The optimal image ratio is 2:1, but you can also upload other ratios, e.g., 1:1
• Our system adds the logo to our basic template and generates a main image of the product with your logo
• Switch to the "Product Images" tab in the editing window to generate more images.

Tip: You can also add a logo to multiple products at once. To do this, select several products and choose the "Upload Logo" option, then click "Apply."

In the "Branding" tab of a product's editing window, you will find links to logo generators from Canva and Looka. Here is a tutorial for the Canva Logo Generator

Branding Feature 2: New Label Design

Design Option 1: Canva (Recommended)

Open the editing window by clicking "Edit" on the desired product. Switch to the "Branding" tab and select "Design." Choose "Canva," and you will be redirected to the Canva template. Canva is free to use. You can create an appealing design in just a few minutes. Here is our tutorial.

Design Option 2: Use PDF Template, Illustrator Template (Adobe & Co)

Open the editing window by clicking "Edit" on the desired product. Switch to the "Branding" tab and select "Design." Choose "PDF, AI," and the templates will be downloaded. You can edit the templates professionally using programs like Adobe Illustrator. 

Option 3: Commission Chance2Brand

You can always request a design from us. We will create a professional design for you in either Canva or Adobe, depending on your preference. 

Upload a Label Design

• Once you have completed a label design, you can upload it as a PDF file in the "Branding" tab.
• After you upload your branding, we will review and approve it immediately. 
• If approval is not possible, the branding will be marked as Rejected. 
  • You can view the reason for rejection in the "Branding" tab and adjust your label accordingly.

Create Product Images with Your Branding (Image Generator)

Our system automatically generates a main product image as soon as your branding is approved. You can create additional views of your product and lifestyle images. Here's how:

• Select "Edit" for the desired product.
• Switch to the "Product Images" tab
• Select the desired images and then select "Generate"
• The images will be created within a few minutes
• You can transfer the generated images to your Shopify system using the "Sync" button
• You can download the generated images to your device using the "Download" button and use them freely
   

Synchronize Orders

Orders are automatically synchronized between the Shopify app and your Shopify store. Once an order is placed, we will charge the product and shipping costs to your credit card or PayPal account and ship the order to your customer. Once the tracking number is available, it will be added to your order. 

Please use the "Request Fulfillment" feature in your Shopify system for the respective order so that the tracking number is synchronized with your Shopify system.
 

Manage Orders

You can view and manage all orders in your Chance2Brand account under "Orders": 

Returns, Refunds, and Complaints

You independently enter into contracts with your customers, so you are responsible for returns, refunds, and complaints from your customers. You cannot return any goods to us that have already been delivered and branded for you.

Here are some tips:

• There is no legal right of withdrawal for already opened supplements. You can decide how lenient you want to be in such cases. We generally recommend being lenient, as it has a positive effect on reviews and returning customers.
• Dropshipping merchants usually forgo physical returns and offer customers alternative solutions, such as free replacement deliveries, refunds, or discounts.
• Under no circumstances should you resell already opened goods.
• Returns that we receive will be charged to you at €6 net. You will receive a refund for sealed goods, minus the return fee.
• If there is a quality issue with an order, please send us a message. We will review it and refund the product costs if applicable.

Synchronize Inventory

We make sure to keep all products sufficiently stocked. If a product runs out of stock, this will automatically sync with your shop through our app to avoid incorrect orders.

We synchronize stock with your system as follows:

• 50+ means that 50 or more units are available for your shop
• A number under 50 means that exactly this number of units is available for your shop.

Order Samples

You can order samples at our wholesale price anytime:

• Select "Edit" on the desired product
• An editing window will open, switch to the "Order" tab
• Select the desired quantity and the desired address
• Product and shipping costs will be displayed (plus VAT)
• Select "Create Order," and the order will be created, and your payment method will be charged
• Tip: You can also select multiple products and place a bulk order in the product menu.
  • Select the desired products
  • Select "Create Order" from the action menu

Please make sure to provide a valid credit card/PayPal account under My Account > Order Processing. We only process paid orders.