Documentation

Chance2Brand has a clear pricing model, which is divided into app costs, product costs, and shipping costs:
 

Shopify App Costs:

Product Costs*:

Shipping Costs*

You can import products into your store with the click of a button and start selling.

Before you start selling, you should carefully check your margins. Please consider the following points:

• All price indications in our app are net, so the respective applicable VAT must be added
• In addition to product costs, we charge shipping costs for delivering your products
• The gross margin is displayed in our tool. Make sure it covers taxes, shipping, and other costs.

After you have imported a product, you can freely edit it in your Shopify system:

• Our system synchronizes no product details apart from inventory, so you have full editing control in your Shopify system. 
• Please ensure that you do not change the SKU of the product, as orders cannot be synchronized otherwise.

Product Variants:

You can create variants in your Shopify system. Please make sure to enter the correct SKU for each variant so that orders can be synchronized. You can always find the SKU in the product section of the Chance2Brand dashboard: https://chancetobrand.de/d/products/ 

Bundles:

You can create bundles using the Shopify Bundle App. It works perfectly with Chance2Brand. You can assign any SKU to the bundles; our system will automatically receive only the underlying individual items.

Sometimes you need multiple versions of a product, e.g., for different languages in various target countries or to address different target audiences with tailored branding (e.g., gender-specific variants). In such cases, you can easily duplicate products and customize them individually:

• Go to the Products menu item.
• Select the products you want to duplicate.
• Choose "Duplicate Products" from the actions menu.
• Click Apply.

The duplicates will be created immediately. You can then import them into your Shopify system and apply your own branding. Each duplicate has a reference ID, which must be stored in the SKU field of your Shopify store for orders to be synchronized.

As long as you do not use a custom design, our standard design will be automatically applied to your customer orders. Our standard design is kept simple and does not carry any branding or logos. You can view all products and the standard design here: https://chancetobrand.de/products/ 

The branding features are available when:

• You are at least on the "Starter" subscription
• You have added the product to your Shopify store

or

• You maintain a Shopify-independent account with us

Branding Feature: New Label Design

Design Option 1: Canva (Recommended)

Open the editing window by clicking "Edit" on the desired product. Switch to the "Branding" tab and select "Design". Choose "Canva" and you will be redirected to the Canva template. You can use Canva for free. You can create an appealing design in just a few minutes. Here you will find our tutorial. Then save your Canva design as a standard PDF and upload it in the Chance2Brand product area. Product images in various views will then be generated automatically.

Design Option 2: Use PDF Template, Illustrator Template (Adobe, External Designers, etc.)

Open the editing window by clicking "Edit" on the desired product. Switch to the "Branding" tab and select "Design". Choose "PDF" and the available templates will be downloaded. You can professionally edit the templates with programs like Adobe Illustrator or pass them on to your designer.

⚠️ Please note the following information:

• Your PDF must have exactly the same dimensions as our PDF template. The dimensions are also listed in the branding area. When using the Canva template, this is automatically correct.
• No bleed (trimming allowance, etc.) should be added
• Do not place important elements or text near the edges (2mm).
• Your company address and company name must be correctly stated on the design.

Upload a Label Design

• Once you have a finished label design, you can upload it as a PDF file in the "Branding" tab.
• After you have uploaded a branding, various product images will be generated automatically and synchronized with your Shopify system.
• You now have the option in the image area to generate additional lifestyle images using our ✨ AI feature.

Branding Feature: Logo Upload

⚠️ This feature is no longer available for accounts created after November 21, 2025. Older accounts can still use the feature.

• Select "Edit" on the desired product. An editing window will open.
• Switch to the "Branding" tab
• Select Upload
• Upload your logo in the logo upload area
• You can upload your logo with any aspect ratios:
  • 1:1 results in a small logo on the product
  • 3:1 results in a medium-sized logo on the product
  • 2:1 results in a large logo on the product

• Our system adds the logo to our base template and generates images with your logo.

Tip: You can also add a logo to multiple products at once. To do this, select multiple products and choose the "Upload Logo" option and click "Apply"

You will find links to logo generators from Canva and Looka in the "Branding" tab in the editing window of a product.

Our system automatically generates images after each label update that you perform. This includes front and side views so that all relevant label content is visible. The images are automatically synchronized with your Shopify system. In the My Account -> Shopify App section, you can disable the automatic image sync. In this case, you will need to manually trigger the sync in the product menu (Product Images tab).

⚠️Normally, images are generated within a few minutes. However, depending on load or errors, it may take longer. However, you can expect that all images with your branding will always be available within a maximum of 24 hours.

You can create AI lifestyle images for your branded product in the product menu under  Product Images. The process is as follows:

1. Click AI Image Generation
2. Our system generates prompt suggestions
3. You can edit, confirm, or discard the prompt suggestions. You can also create your own prompts.
4. Now click Continue and the images will be generated
5. You can select the images you like and add them to your gallery; they will be automatically synchronized with your Shopify depending on the sync settings.

Please note that due to system limitations, not every prompt may yield the desired results.

You have two options to sync orders between your Shopify system and ours:

• Fully automatic (default, recommended)
• On request only

Ideally, the system runs fully automatically. If you frequently make order changes, switch to "On request." This allows you to review and edit orders before submission. This is useful to:

• Check and correct addresses (e.g. add missing house number)
• Change or add items
• Run test orders without submission

You can find the setting in the Store Settings section:
https://chancetobrand.de/en/d/profile/plan

Please also note:

• Even with automatic processing, request fulfilment to ensure your customers receive a tracking number.
  • This can be automated via the "Automatically fulfill orders" option in your Shopify general settings.
• Add a valid credit card or PayPal account to your Chance2Brand account so orders can be automatically paid and processed.

You can view and manage all orders in your Chance2Brand account under the "Orders" section:

You can import orders from any platform via CSV/Excel:

• Go to the "Orders" section and select "Import Orders"
• Download the sample files and fill in the required fields with your order data
• Upload the file back into your Chance2Brand account
• The orders will then be automatically imported and processed at the usual speed

Track returns in the dashboard:

• Access the Products -> Return Inventory menu
• You can track all returns received by us
• Sellable return inventories will automatically and free of charge be reused for new orders
• Through the manual ordering function, you can also order unsellable returns (for example, for inspection)
• The inspection, allocation, and storage of the return will be charged at €1.50 net per return

Important additional information:

• You independently enter into contracts with your customers, and consumers may have a statutory right of withdrawal against you
• You have no statutory right of withdrawal against us, as you acquire the goods from us commercially and personalized
• We do not assume any transport risks to your customers: Please ensure that your customers always receive the tracking information and provide correct delivery addresses. We ship with UPS to minimize delivery issues.
• We provide the tracking information in your Chance2Brand account
  • Please use the "Fulfillment Requests" option within your Shopify order so that the tracking info is additionally synchronized with your Shopify system and shared with your customers.
  • Ideally, ask for your customers' phone numbers and email addresses at checkout; we will pass this data on to the carrier (UPS). This significantly improves the delivery rate.
• We will always do our best within our capabilities to find the best possible solution for you and your customers
• Please contact us in case of a quality issue via our contact form. We will get back to you promptly with a proposed solution
• We currently do not provide return forms or labels
• Returns to our warehouse must be sufficiently stamped

Here are some tips on how to handle your customers' inquiries:

• There is no statutory right of withdrawal for opened dietary supplements; you can decide how accommodating you want to be in such cases. Be cautious of conspicuous customers who may attempt to abuse their legal claims.
• Retailers usually avoid physical returns and try to offer customers other solutions, such as free replacements, refunds, or discounts. Exceptions are fraud attempts and high-value goods.
• You should never resell opened goods under any circumstances.
• You may agree in your right of withdrawal that the customer bears the costs of return shipping.

We ensure that all products are kept in sufficient stock. Should a product become out of stock, this will be automatically synchronized with your shop via our app to prevent incorrect orders.

You can also find the following information in the product section of our app:

• Stock level indicator
  • Available: Sufficient items are in stock
  • Low stock: The stock will be sold out soon (We measure both our inventory and the sales rate)
  • Out of stock: No stock is available
  • Next delivery date: If available, you can see here when new goods will arrive

You can commission custom formulations at Chance2Brand. Through our network of certified and experienced production partners, we can realize almost any product in the dietary supplements sector.

You need:

• A PRO subscription
• At least 250 sales monthly on your account
  • Depending on product details, a deposit / advance payment is necessary

Log into your Chance2Brand account and select "Custom Formulations" in the "Products" section. Fill out the form completely. We will first conduct a feasibility analysis and get back to you within 5 business days with further details.

You can purchase samples at our wholesale price at any time:

• Click the "Create Order" button in the product area or order area
• Add the desired products using the search function
• Select the desired quantity and address
  • Always provide a valid email address and a valid phone number to ensure smooth delivery with our partner UPS.
• Product and shipping costs will be displayed to you (plus VAT)
• Select "Create Order," the order will now be created and your payment method will be charged
• Tip: You can also select multiple products in the product menu and place a bulk order.
  • Select the desired products
  • Select "Create Order" from the action menu
  • Here is the tutorial

⚠️You can monitor all orders in the order area. There, tracking information will also be provided. If there is a problem with your order (e.g., missing address data), this will be automatically displayed in the order area.

Please ensure to provide a valid credit card/PayPal account under My Account > Order Processing. We only process paid orders.

Option 1: Cancel a Paid Subscription:

The subscription can be downgraded to the permanently free version. You can downgrade the subscription in the My Account section. The downgrade will take effect at the next possible date.

Option 2: Uninstall the Shopify App:

By uninstalling the Shopify app, all existing subscriptions will automatically be frozen until you reinstall the app.

The option to uninstall is located in the My Account section.

You can also switch your Chance2Brand account to a standalone version. This account type is designed for local businesses such as studios, shops, and practices, as well as users who do not need Shopify.

• No subscription fees, no minimum order quantities.
• Simply brand your products and order the desired quantity.

You can find this option in the "My Account" section of the app